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At that time, my girlfriend mentioned that she did ask if Kevin should check on the guests in the room above us, but he declined stating that “he didn’t want to bother them so late”, despite the fact that the water was quite clearly coming FROM THEIR ROOM. At our arrival, 2 new leaks had sprung from the ceiling, along with bubbles in the paint where water was pooling. I was able to find ONE ROOM available 40 MILES away, so we headed back to our soaked room to pack things up. When asked for a call to be made to HER boss in order to handle the situation, Kevin plainly stated that he would not be making any further calls, and immediately became unresponsive to our requests for answers and assistance. We asked him to call his manager back to find a resolution, to which he said she was in bed rest after having had surgery, but would be coming in at 9 am. When asked about our stay, he said he had no rooms available and left the question unanswered with no attempt to resolve the situation, and zero compassion that it was now 2 am and he had an emergency on his hands. He returned back to the lobby, said he spoke on the phone with his manager, and was simply advised that she would be in at 9 am Sunday to deal with the situation. We FINALLY got him to show motivation and took him to our room to see for himself, where he proceeded to take video of the continuing damage. We immediately raced downstairs to report the situation, to which Kevin, the night check on duty, seemed unconcerned and definitely not hurried to assess the situation and find a solution. Upon our return, our room on the second floor was soaked, with water literally POURING from the sprinkler system in the ceiling. We decided to go ahead with our plans for the evening, and left the rooms for several hours. My friends husband happens to own a very reputable AC business, and he attempted to speak with the woman at the check-in desk, to no avail. Upon arrival, both our rooms remained warm with the air conditioners never kicking on. We and some friends booked two rooms for Saturday/Sunday, September 3-4, 2022. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Barcelo Bavaro Palace All Inclusive Resort.

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